CLHIA-ACCAP

Canadian Life and Health Insurance Facts, 2023 Edition

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The Canadian life & health insurance marketplace More than 150 life and health insurers, their subsidiaries and affiliates operate in Canada* By lines of business 77 life insurance 128 health insurance 37 retirement solutions Life and health insurers collected $145 billion in premium revenues Total premiums rose to $145 billion in 2022.** This was led by health insurance, up 9.4 per cent; life insurance, up 5.5 per cent; followed by annuities (including segregated funds), up 0.2 per cent. Life Health Segregated funds Annuities 2022 43% 38% 19% 2020 42% 38% 20% 2018 41% 40% 19% 2016 42% 39% 19% 2014 43% 39% 18% 2012 41% 40% 19% $ 120B $ $ 140B 160B $ 80B $ 100B $ 60B $ 40B $ 20B Insurers are focused on customer satisfaction Insurers process hundreds of millions of claims annually, yet according to the OmbudService for Life and Health Insurance only about one in every 100,000 claims results in a complaint. * This 150 includes the subsidiaries of the 63 CLHIA member companies mentioned on page 7. ** Including premium revenues of $3.6 billion from foreign branches operating in Canada. Canadian Life & Health Insurance Facts // 2023 Edition 9

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