A GUIDE TO CRITICAL ILLNESS INSURANCE
24
Your right to appeal
If your claim is not accepted and you disagree with the decision, you have the right to
appeal. Check the provisions of your policy to find out if there is a time limit to appeal,
and then find out who and where, within the insurance company, to send your appeal
information.
If your appeal is turned down and you believe the decision is unjust, you can contact the
OmbudService for Life and Health Insurance to discuss your case (see section 10).
MAKING A CRITICAL
ILLNESS CLAIM
Tip: Have you read all of your policy or group benefits information? Take the time to
review it. Your insurance is valuable and you should be fully aware of what is covered.
Discuss any questions with your agent, or your human resources department or
benefits administrator for group benefits.
