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Your claim for benefits will be assessed by a professional at the insurance
company and your doctor will be asked to provide medical information as part of
your claim. In some cases, you may be asked to undergo an examination to help
determine the state of your independence and to assess your health. Your family
may be interviewed to help gather this important information.
Submitting your claim
TIP: Take the time to discuss your long-term care insurance policy with your children
or others who you expect will be caring for you when you are no longer able to
manage on your own.
MAKING A CLAIM
CONSUMER ASSISTANCE
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Consumers with questions or complaints about life and health insurance products
or services can call the OmbudService for Life and Health Insurance (OLHI) for
bilingual information and assistance. The OLHI is an independent service that
provides free information and assistance.
Call the OLHI from anywhere in Canada:
In Toronto: 416-777-9002 À Montréal: 514-282-2088
Toll Free/Sans frais: 1-888-295-8112 Website: www.olhi.ca
