3
Consumer Protection
Assuris protects Canadian policyholders in the event that their life insurance
company should fail. Assuris will arrange to transfer the policy to a solvent
company. In addition, Assuris guarantees that policyholders who are receiving
income from a life annuity will retain up to $2,000 per month or 85% of the
promised monthly income benefit, whichever is higher. Or if in the accumulation
phase, policyholders will retain 100% of the accumulated value up to $100,000.
For more information contact the Assuris Information Centre at 1-866-878-1225
toll free, or see the Assuris website at www.assuris.ca.
Consumer Assistance
Consumers with questions or complaints about their life and health insurance
company or life annuity can call the OmbudService for Life and Health Insurance
(OLHI) for bilingual information and assistance. The OLHI is an independent
service that provides free information on, and assistance with complaints about,
life and health insurance products and services.
Call the OLHI from anywhere in Canada:
In Toronto: 416-777-9002 À Montréal: 514-282-2088
Toll Free/Sans frais: 1-888-295-8112 Website: www.olhi.ca
This guide is produced by the Canadian Life and Health Insurance Association
Inc. (CLHIA), whose member companies account for 99 per cent of the life and
health insurance business in Canada. The industry provides a wide range of finan-
cial security products such as life insurance, annuities (including RRSPs, RRIFs
and pensions), disability income protection and supplementary health insurance to
about 26 million Canadians.
CONSUMER INFORMATION
