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WHERE TO GO
FOR ASSISTANCE
9
For assistance with your life insurance needs (purchasing or altering a policy,
making beneficiary changes, or making a claim), contact your agent or the branch
office of the insurance company.
If you are dissatisfied with a product or service, there are several steps you can take:
• Talk it over with your agent, the branch/agency manager, or the policyholder ser-
vice department at the company's head office or regional office. Many companies
have toll-free numbers.
• If you believe there has been a breach of ethics, contact the agent's professional
association:
Advocis
390 Queens Quay West,
Ste. 209,
Toronto, Ontario M5V 3A2
Call the OLHI from anywhere in Canada:
In Toronto: 416-777-9002 À Montréal: 514-282-2088
Toll Free/Sans frais: 1-888-295-8112 Website: www.olhi.ca
Independent Financial
Brokers of Canada (IFBC)
306-30 Eglinton Ave W
Mississauga ON L5R 3E7
Autorité des marchés financiers
Place de la Cité, tour Cominar
2640, boulevard Laurier
Bureau 400
Québec (Québec) G1V 5C1
• Or, you may wish to register a complaint with the Superintendent of Insurance in
your province who is responsible for the licensing of agents and consumer issues.
In some provinces, that office may refer you to the provincial Insurance Council,
which governs agents' licensing and conduct.
Consumer assistance
Consumers with questions or complaints about their life insurance company or life
insurance coverage can call the OmbudService for Life and Health Insurance (OLHI)
for bilingual information and assistance. The OLHI is an independent service that
provides free information and assistance.
