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20 Manitoba Blue Cross Manulife Financial First North American Insurance Company¹ Manulife Assurance Company of Canada¹ The Manufacturers Life Insurance Company¹ Medavie Blue Cross Blue Cross Life Insurance Company of Canada¹ Munich Reinsurance Company TD Life Insurance Company Teachers Life Insurance Society (Fraternal) The Union Life, A Mutual Assurance Company/ UL Mutual VSP Canada Vision Care Insurance The Wawanesa Life Insurance Company Western Life Assurance Company Zurich Insurance Company Ltd ¹ Associated company ² Trade name National Bank Life Insurance Company New York Life Insurance Company Optimum Reassurance Inc. Orion Travel Insurance Company CAA Insurance Company¹ Saskatchewan Blue Cross SCOR Global Life Scotia Life Insurance Company SSQ Financial Group² SSQ, Life Insurance Company Inc.¹ SSQ Insurance Company Inc.¹ Sun Life Assurance Company of Canada Sun Life Insurance (Canada) Limited¹ Swiss Reinsurance Company Ltd m. n. o. s. t. u. v. w. z. Members RBC Life Insurance Company RBC General Insurance Company¹ RBC Insurance Company of Canada¹ Reliable Life Insurance Company RGA Life Reinsurance Company of Canada General American Life Insurance Company¹ r. Pacific Blue Cross British Columbia Life & Casualty Company (BC Life)¹ Pacific Life Insurance Company Partner Reinsurance Europe SE Partner Reinsurance Company Ltd.¹ Pavonia Life Insurance Company of Michigan Primerica Life Insurance Company of Canada Principal Life Insurance Company p. Board of Directors President's Message Review of the Year's Results Members CLHIA Code of Member Service CLHIA Officers Chair's Message