Issue link: http://clhia.uberflip.com/i/834345
to educate Quebec employers on the implementation of the Voluntary Retirement Savings Plan. In addition, ACCAP-Quebec developed and implemented its own Strategic Plan to address the priorities of the Quebec members. It is clear that ACCAP- Quebec is now well established and has achieved its objectives of enhancing the industry's effectiveness and increasing its profile in the province. Travel Insurance c The CLHIA has been leading the work to promote the implementation of the recommendations made by the Task Force on Travel Insurance, and the work plan, which was shared with the CCIR, remains on track. The analytical portion of the project is scheduled for completion by October 2017 and implementation is to follow on a staggered basis. c While CCIR has acknowledged the industry's commitment to change its approach to travel insurance, they remain committed to issuing a public consultation document in response to concerns that consumers have raised. The CLHIA will be responding to the CCIR's consultation, which we understand will be followed by a recommendations paper. CLHIA Staff Engagement c Further to the Staff Engagement Survey conducted in late 2015, the CLHIA began implementing a number of the recommendations arising out of the survey. This included holding a first Staff Retreat in November during which the staff developed a Vision Statement for the CLHIA, as well as the establishment of an intranet site called Point specifically for staff which contains a wide variety of information including links to our benefit providers, an e-suggestion box and a calendar of events. The goal will be to continue to build on this site so that it becomes a comprehensive resource for CLHIA staff. ONGOING INITIATIVES Market Conduct Matters c Industry compliance, legal, and distribution officers worked together to provide detailed feedback to the CCIR on its new Annual Statement on Market Conduct and in supporting life and health insurers in their interaction with CCIR in completing and filing this statement for the first time in spring 2017. A Message from the President and CEO Board of Directors Review of the Year's Results CLHIA Code of Member Service Members CLHIA Officers Chair's Message